Chapter 1 · Week 1
Mindset & Your Sales Identity
- Writing meaningful goals
- A mindset that supports consistent action
- The belief and behavior worksheet
- Recovering from rejection and setbacks
- Your daily mindset and action plan
STARTS DECEMBER 15, 2026Tuesdays, noon–1 p.m. Eastern
Eight-session workshop
Better relationships.
Stronger sales.
Lasting success.
Build Lasting Client Relationships helps you approach conversations, follow-up, and referrals with a clear plan—and a style that feels like you.
For sales professionals and teams.
Be yourself.
Have real conversations.
Turn trust into clients and referrals.
Have real conversations.
Turn trust into clients and referrals.
MASTER PROGRAM &
PARTICIPANT WORKBOOK
PARTICIPANT WORKBOOK
Practical scripts & questionsFollow-up with purposeRelationship-driven sellingA plan you can use
Trust is built through everyday actions
Earn their trust.
Build lasting relationships.
Listen to understand. Communicate honestly. Follow through on your promises. Give clients consistent reasons to feel confident choosing you—and recommending you to others.
A promising conversation goes quiet. A follow-up gets postponed. A satisfied client never gets asked for a referral. These missed opportunities often come from not having a consistent plan for staying connected.
Trust grows through what you do next. Remembering what matters to a client, following through when you promised, and offering useful guidance show that your interest extends beyond making a sale.
In this workshop, you’ll practice asking questions that help clients feel understood, listening for their priorities, and communicating clear next steps. You’ll use scripts, planning tools, and follow-up systems to make those actions part of your everyday business.
The goal is to build relationships where clients feel comfortable sharing concerns, confident in your guidance, and willing to introduce you to others. You’ll leave with a practical plan for strengthening those relationships and working toward your production goals.
Starts Tuesday, December 15, 2026
Your eight session dates
Tuesdays, noon–1 p.m. Eastern · December 15, 2026–February 16, 2027
| Session | Date | Time |
|---|---|---|
| Session 1 | December 15, 2026 | Noon–1 p.m. Eastern |
| Session 2 | January 5, 2027 | Noon–1 p.m. Eastern |
| Session 3 | January 12, 2027 | Noon–1 p.m. Eastern |
| Session 4 | January 19, 2027 | Noon–1 p.m. Eastern |
| Session 5 | January 26, 2027 | Noon–1 p.m. Eastern |
| Session 6 | February 2, 2027 | Noon–1 p.m. Eastern |
| Session 7 | February 9, 2027 | Noon–1 p.m. Eastern |
| Session 8 | February 16, 2027 | Noon–1 p.m. Eastern |
Holiday break: No sessions on December 22 or December 29, 2026. We resume January 5, 2027.
Eight teaching sessions over ten calendar weeks, with a two-week holiday break.
The personal touch matters
Technology creates connections.
You build the relationship.
AI can help you write a message. Social media can introduce you to potential clients. But lasting trust takes more than visibility or polished words.
It takes a person who listens, understands what matters, answers honestly, and follows through. Clients need to feel that you see them as an individual—and care about what happens to them.
That’s where this workshop begins. You’ll learn to bring personal attention to your conversations, follow-up, and everyday actions, using technology to support the relationship while keeping the human connection at its heart.
Inside the workbook
What You’ll Learn
Eight chapters to help you strengthen client conversations, organize follow-up, and build lasting relationships. Explore the chapter titles and key topics below.
Chapter 2 · Week 2
Building Relationships That Create Business
- Personalizing communication
- Communication preferences worksheet
- The first 30 days with a new client
- Your onboarding plan and assignment
Chapter 3 · Week 3
Your Database Is Your Business
- Who could you add to your relationship database
- Your relationship memory exercise
- Getting the word out about you
- Practical ways to build visibility
- Your visibility plan and assignment
Chapter 4 · Week 4
Conversations That Create Clients
- What Are Your Client’s Needs
- Recognizing the right client fit
- Closing the sale
- Handling difficult client conversations
- Practice feedback and implementation
Chapter 5 · Week 5
The Follow-Up System
- Ten ways to stay in contact with clients
- Five more ways to stay connected
- Choose the right contact for the relationship
- Your client contact plan and assignment
Chapter 6 · Week 6
Turning Relationships Into Referrals
- Retention and appropriate repeat business
- Client review and retention plan
- Rebuilding a damaged relationship
- Repair practice and weekly implementation
Chapter 7 · Week 7
Building Your Personal Sales System
- Your Five-Day Relationship Growth Plan
- Effective planning
- Your effective planning worksheet
- Accountability that turns plans into action
- Your weekly accountability review
- Your accountability worksheet and assignment
Chapter 8 · Week 8
Your 90-Day Relationship & Revenue Growth Plan
- Progress review and assessment
- Your 90-day relationship and business-development plan
- Worked example and practice
Practical resources include scripts, discovery questions, worksheets, conversation practice, scorecards, and daily, weekly, and monthly checklists.
Built for application
Eight sessions.
A more intentional
way to sell.
For professionals ready to examine their habits, practice new approaches, and put the work into action.
- Starts Tuesday, December 15, 2026Tuesdays, noon–1 p.m. Eastern, December 15, 2026–February 16, 2027. Eight sessions, with a two-week holiday break. Meeting access details will be provided before the workshop.
- A practical companion workbookScripts, discovery questions, planning resources, and checklists.
- Goals that reflect your businessConnect your actions to the outcomes you want to work toward.
- Individual and team inquiries welcomeDiscuss fit, scheduling, and available enrollment options.
KARYN DAUWERSales & Relationship Coach
Your Coach
Karyn Dauwer
Led by Karyn Dauwer, a Certified Coach Practitioner since 2008, with more than 30 years of mortgage sales experience and a background coaching mortgage and real estate professionals.
More about Karyn →Before you take the next step
A few good
questions.
Who is this workshop for?
Sales professionals who want a clearer approach to relationships, discovery, follow-up, and referrals, as well as managers exploring development for their teams. Karyn’s background is especially relevant to real estate and mortgage professionals.
Is this a new workshop?
Yes. This independent workshop brings together Karyn’s prior sales experience, professional training, and experience coaching real estate and mortgage professionals.
How do I find out whether this is right for me?
Book a free 15-minute consultation with Karyn to discuss your goals, questions, and program fit. You can discuss participation options during your conversation.
What time will the sessions meet?
Sessions meet every Tuesday from noon to 1 p.m. Eastern, December 15, 2026 through February 16, 2027, excluding December 22 and December 29. There are eight sessions, with no sessions on December 22 or December 29, 2026. Meeting access details will be shared before the workshop begins.
Will this guarantee more sales?
No. The workshop provides practical tools and a structure for applying them. Outcomes depend on your market, opportunities, consistency, and implementation.
Your next chapter starts with a conversation
Build the relationships
your business can grow on.
Tuesdays, noon–1 p.m. Eastern · Starts December 15, 2026. Explore whether the workshop fits your goals—or the goals of your team.
Book a Free 15-Minute Consultation ↗Choose a convenient time on Calendly. Opens in a new tab.Questions? Let’s talk.
Contact Karyn
Karyn DauwerSales & Relationship Coach
Email me with questions about the workshop, team participation, or enrollment.
coachkarynd@gmail.comBook a Free 15-Minute Consultation ↗